MIM Commission Agent

Terms of Use

These Terms of Use form a binding agreement between you (“Customer” or “User”) and AgentMIM. By accessing or using any AgentMIM application, API, or related services (collectively, the “Service”), you acknowledge that you have read, understood, and agree to be bound by these Terms.

Authorized Use. You will only access the Service for lawful business purposes and in accordance with all applicable laws and regulations.
Account Security. You are responsible for safeguarding login credentials, enforcing strong passwords, and promptly notifying AgentMIM of any unauthorized use.
Compliance. You will ensure your staff and contractors comply with these Terms, AgentMIM policies, and data-protection standards relevant to your jurisdiction.
Payment. Paid subscriptions and add-ons are billed according to the plan selected. Fees are non-refundable except where required by law.
Termination. AgentMIM may suspend or terminate access if you violate these Terms or use the Service in a manner that could harm the platform or other users.

Continued use of the Service after updates to these Terms constitutes acceptance of the revised version.

Privacy Policy

AgentMIM values transparency and respects your privacy. This Privacy Policy explains the categories of personal information we collect, how we use it, and the safeguards in place to protect it.

Data We Collect. Account identifiers, contact details, configuration settings, uploaded files, usage metrics, and support conversations.
How We Use Data. To provide, secure, and improve the Service; respond to support requests; send operational notices; and fulfill legal obligations.
Sharing. We do not sell personal information. Limited sharing occurs with vetted subprocessors who assist in delivering the Service (e.g., hosting, analytics, and communications providers) under contractual confidentiality requirements.
Retention. Data is retained for as long as your account remains active or as needed to comply with legal requirements. You may request deletion or export of your data at any time.
Security. We employ encryption in transit and at rest, role-based access, monitoring, and regular security reviews to safeguard customer information.

Questions about privacy can be directed to support@agentmim.com.

HIPAA Compliance

AgentMIM was built with protected health information (PHI) considerations in mind. While HIPAA compliance ultimately depends on how our customers configure and use the Service, we support HIPAA-aligned deployments through the following controls:

Business Associate Agreements (BAA). We will enter into a BAA with covered entities and business associates that require one.
Access Controls. Role-based permissions, audit logging, and mandatory multi-factor authentication options help enforce least privilege.
Audit & Monitoring. Activity logs and automated monitoring help detect unauthorized behavior and support breach-notification obligations.
Data Safeguards. Encryption, network segmentation, and secure development practices guard PHI against unauthorized disclosure.

Customers are responsible for configuring user roles, documenting policies, training staff, and fulfilling any other obligations required under HIPAA. Contact your account representative to request a copy of our HIPAA readiness documentation or to execute a BAA.